At the Mental Health Association of Rochester, we are committed to maintaining the highest standards of integrity, transparency, and ethical behavior. We believe in providing a safe space for everyone to express concerns about unethical practices or compliance violations.

If you have observed or experienced any misconduct or unethical behavior, we strongly encourage you to report it through our Corporate Compliance Hotline. Your feedback plays a critical role in helping us maintain a safe, supportive, and accountable environment for our community.

How to Report a Concern

We offer a 24/7 hotline for you to report any concerns. Reporting is simple and confidential:

• By Phone:
  Call the MHA Corporate Compliance Hotline at (585) 514-0659. 
  Available 24/7 for immediate reporting. You can report concerns anonymously, and all reports are taken seriously.

Types of Issues to Report

If you encounter any of the following concerns, please report them to our hotline:

• Fraud or Financial Misconduct
• Safety Violations
• Harassment or Discrimination
• Conflicts of Interest
• Other Ethical Concerns

We take all concerns seriously and investigate them thoroughly.

Confidentiality and Anonymity

At MHA, your privacy is a priority. You can report concerns anonymously, and all submissions will be treated with strict confidentiality. We are committed to safeguarding your identity and ensuring that your report is handled discreetly.

Hotline Hours

Our hotline is available 24/7 for urgent matters. You can always reach out at any time.

Your voice matters.

Reporting any concerns, whether big or small, helps ensure we continue to uphold our values of respect, care, and accountability. We encourage you to come forward if you see something that doesn’t align with these principles.